Jigar Patel is an essential part of the whole tracking team. His is always prompt and professional in all of his interactions with customers and helps out the operations team more than he probably even knows. He does an excellent job communicating any issues to the appropriate carrier and operations team members. Jigar also continues to get better every day. He is always working, always asking if anyone needs help in other areas, and is always asking questions to better understand the business. There is always a sense of urgency, and he works well with the rest of his team. Together, they have developed more streamlined processes to ensure customers are getting updates on sensitive loads in a timely manner. While everyone in this group is a strong contributor, this individual has to spend a good portion of his day, after hours without the support of the Op’s team. He is a true asset to AFN and our culture. Thank you Jigar!
Senior HR Business Partner
May 2017 Crew Member of the Month
Over the past 12 months, Christina has taken on new responsibilities in areas that are critical to the successful operation of the business – payroll, benefits, systems & reporting, and compensation. With the exception of reporting, these were all areas of the HR discipline with which Christina did not have extensive experience, but she did not allow this to hold her back. She embraced these challenges as learning and development opportunities that she could grow from and jumped right in with great enthusiasm. Since assuming responsibility for these core functions, Christina has put tremendous effort in learning the complicated legislation that governs pay & benefits, while at the same time ensuring that we’re meeting these important commitments to our team members with accuracy and timeliness. Christina has an incredible sense of urgency when working with team members on pay & benefit matters and truly embodies a service-minded approach with the support she provides. Whether it is a simple question, opinion or working together on an assigned task – Christina is willing to help in anyway 100% of the time. Thank you Christina!
April 2017 Crew Member of the Month
Carolyn demonstrates extreme focus on client services and open communication as she recently on-boarded a new client. Due to internal changes at the client, this made the implementation even more difficult, and Carolyn tackled the adversity with confidence and understanding. Everyone from the warehouse level to the procurement directors recognized her ability to communicate effectively and solve problems as they arose. I applaud Carolyn for handling the transition and continuing to service the account at the highest level. Thank you to Carolyn for her dedication to AFN and client management!
National Carrier Sales Representative
March 2017 Crew Member of the Month
Mark consistently sets the standard for Carrier Sales excellence. He now holds the record for most loads booked in a month and continues to be an integral member of our team. Mark goes above and beyond to ensure our customers’ needs are met, no matter how large or small. His ability to find capacity for our customers, while also ensuring that these loads are moved with the highest level of service possible, demonstrates his commitment to customer success. Additionally, Mark has been responsible for training an assistant carrier sales rep. During the assistant’s training period, Mark took the time to teach her everything he knows that has made him a successful Carrier Rep at AFN. This extra effort did not go unnoticed, and his mentorship demonstrates his long-term commitment to AFN’s success. This is the type of leadership we will need to reach our strategic goals. We are lucky to have him as part of our team.
February 2017 Crew Member of the Month
Kate is a model employee day in and day out; she is the definition of dedication and hard work. She is always willing to help out fellow teammates, including helping with training new team members on her day off to assure continuity of service on her accounts. As a crucial teammate, she goes above and beyond to provide exceptional service to her customers. She’s one of the hardest working people on her team and does it all while maintaining a positive attitude. Kate is a true team player, and her work ethic is contagious.
January 2017 Team Member of the Month
Liz is a rock star on the LC crew! Since she has started with AFN she has been nothing but a ball of energy… She uses that energy to take on every task she can and she is always thinking two steps ahead of the curve. In her short time here she has forged relationships internally and externally and become a go-to for both co-workers and clients alike.
National Carrier Sales Representative
2016 Crew Member of the Year
Alex is relentless in his pursuit to grow his business and AFN’s. While he has been a crew member for a number of years, his work ethic is as if he is just getting started. Alex is a tremendous asset to AFN in leading growth through sourcing capacity and new customer acquisition. He continues to prospect, think outside of the box and bring new solutions to the table. He challenges those he works with, always pushes the envelope, and continues to be the leader in volume in Carriers Sales. He brings a great energy to the floor and consistently takes time out of his day to help coach and push other team members to improve their business as well. Ultimately, it’s his consistency, day in and day out, that makes him a crew member of the year.
2016 Rookie of the Year
Erik hit the ground running when he joined AFN in March 2016 and never looked back. In his short tenure, he has been an integral part of our plan for corporate growth planning over the next four years. He is always optimistic and motivational to those around him and serves as a cheerleader for our growth initiative. He is a valued team member within this organization and does a great job putting himself out there as a resource for all. His energy and enthusiasm is infectious and oftentimes inspires others to look for ways to recapture our own professional passion.
2016 Crew Member of the Year & January 2016 Team Member of the Month
Marty has developed into a key employee within AFN. It’s been extremely impressive to watch Marty transition over the past year from individual contributor on the Operations Team to a cross-functional leader for Pricing. Marty was a one-man band for part of the year and took on an extraordinary workload to make sure our pricing obligations were satisfied. He takes responsibility for his actions and looks at obstacles as challenges to overcome. Marty is always willing to help meet the goals of AFN and our clients, setting the business up for long-term success.
Shortly after Marty’s transition from operations to pricing, the lead pricing analyst left the company. The departure left the pricing team short-handed during peak bid season; however, Marty rose to the challenge and made the best of his opportunity. He is never afraid to ask questions to learn more from the many groups around him and eagerly works to teach others new techniques as well. He lives the spirit of continuous learning and innovation.
November 2016 & September 2015 Team Member of the Month
Arielle was the anchor that drove an exceptional customer experience during a time of intense pressure. She went above and beyond in regards to her customer service while still being able to provide that same level of service to all her other customers. Arielle gracefully allowed AFN to be a true ally during this successful holiday season.
Sr. Compliance Specialist
October 2016 Team Member of the Month
Josh is a role model for improving lives through supply chain solutions. Every day Josh brings with him to the job a sense of urgency (no one analyzes contracts faster or more accurately), integrity & ethics (his analyses are always thoughtful and his judgments sound), a strong client service orientation (he facilitates a massive amount of business both internally and externally and always does so with an eye for AFN’s best interests), open communication (his guidance is always intuitive, honest and unencumbered), and teamwork (there is no one who provides more cross-functional support – and does so quietly and effortlessly).
LTL Operations Specialist
September 2016 Team Member of the Month
John will go unnoticed for the little things that he does and it is about time that he gets recognized for his work. From staying late to make sure a customer rep looks good for a customer. Finding solutions to help out when a rep is in a bind. Communicating with customers to offer added services, he’s a ball of energy and he is all over the place helping people out. He deserves this award for the little things he does without asking for it to be done.
National Account Manager
August 2016 Team Member of the Month
Jeremy constantly goes above and beyond to support his internal teams as well as his customers. Jer works tirelessly to make sure the ops teams are set up for success on his accounts. From hopping in and assisting when needed, to answering questions and obtaining new business – you name it and he is there. He is very passionate about his work and his customers take note and equally appreciate his efforts.
Assistant Carrier Sales Representative
June 2016 Team Member of the Month
Alec is the rock of our team. He is on top of everything at all times and truly cares about the success of each and every load. He works to get issues resolved immediately, and his prompt action saves us all time and ensures that his carriers are paid within their terms. Aside from the day to day, he has gone out of his way to help new team members set a path for success. He always puts in 100% and goes above and beyond to help others.
June 2016 Team Member of the Month
Rocio has done an outstanding job within Accounts Payable. With her friendly demeanor, never-complain-style, work ethic, and service-minded approach, she has consistently demonstrated what it means to be an all-around team player. This was never truer than when her manager was recently out on maternity leave, and she stepped up to assure we provide excellent service to carriers. She worked long hours, weekends, and was completely committed to delivering the very best to her external and internal clients. Being down a teammate is never easy, but Rocio pushed forward, working tirelessly and always with a smile. On top of her daily responsibilities, Rocio is leading training and testing for a new technology enhancement and assisting with training a new employee. Rocio is a hard worker who exemplifies AFN values and is truly an all-star!
Sr. Operations Specialist
May 2016 Team Member of the Month
Maggie continues to exemplify our four pillars to our continued success. She has done an extraordinary job working with clients to provide a seamless experience. Additionally, she works to train and mentor across departments. She is very thorough with her work, which makes her a great and trusted resource.
Human Resources Business Partner
April 2016 Team Member of the Month
Lori stepped in while the HR Director was on maternity leave for 14 weeks. Not only did she help to ensure that the day-to-day operations of the HR department were maintained, she also managed several complex situations that were challenging to navigate. With Lori’s support, the team recruited and hired 24 summer interns and 20 new full-time team members, drove a number of office improvements, managed the year-end HR processes, including benefits, payroll, 401(k), and merit increases/bonuses, implemented a new Applicant Tracking System, and planned a number of events, among dozens of other projects. She has earned this honor through all of her hard work and support.
Business Process Manager
March 2016 Team Member of the Month
Dan has brought his experience in the industry on the carrier side and his extensive knowledge of AFN customers to assist with pricing and business growth. He worked with team members to find new carriers to add to our network and develop new lanes for the business. His dedication to mentoring team members while working to enhance existing programs shows that he truly cares about AFN’s success and that of its team members. Dan lives AFN values and looks to do the right thing to increase our chances to grow and be more profitable.
Feburary 2016 Team Member of the Month
Leijla is always ready to take on new projects and shows amazing dedication to her job. She works hard to assure we provide premier customer service and excellent execution through constant communication, seamless coordination, acute attention to detail, and prompt and accurate responses to questions or concerns. For example, we had multiple snow events in January that made an account extremely messy. She supported the team in tracking down all the loads, updating locations, and coordinating new appointments and ETAs. She comes in with a smile on her face, buckles down, and works hard to meet our customers’ requests. Leijla truly lives the AFN values. She is 100% all in.
2015 Team Member of the Year & Febuary 2015 Team Member of the Month
Brigitte has done an amazing job managing the Accounting Department. She constantly looks for ways to improve and simplify accounting processes. She has made it her personal initiative to ensure the department runs smoothly and nothing is overlooked.
Director of Account Management
2015 Team Member of the Year from the Floor
Jeff has been the driving force in creating and renovating the Director of Account Managment. He excels at so much, but he is specifically gifted with internal and external communication as well as providing unreal customer experience. He truly encompasses AFN’s vision and values.
Director of Marketing
2015 Rookie of the Year
Since joining AFN, Nick has made an immediate impact, both internally and externally, on the business. He is extremely helpful, patient, and hardworking and is willing to provide assistance wherever it is needed. There is never a challenge that Nick doesn’t take on with a smile and an enthusiasm that everybody knows will lead to a finished product that will be a tremendous success. Nick always performs at the highest level from a marketing standpoint to ensure we position the AFN brand to succeed. He has done wonders in reinventing our brand within the marketplace. Nick has completely revamped our website, taken steps to ensure our social media presence is strong, and standardized AFN sales presentations. He has created new content to use in the field and taken ownership of the AFN intranet page. His positivity and willingness to help is infectious and inspiring. Nick lives and breathes the AFN brand, vision, and values.
Human Resources Operations Manager
December 2015 Team Member of the Month
The end of the year is always a very busy time for HR; however, Alison always manages to make it look effortless. She takes a tremendous amount of pride in her work, and her accuracy and attention to detail are second to none – even with heavy workloads and tight deadlines. Under Alison’s watch, our health care increases have been below the national average, and she has recommended plan changes crucial to keeping our benefits package competitive. She stays ahead of the curve on legislative changes, and her knowledge of employment law is always up-to-date, which ensures AFN’s compliance. It’s a true testament to Alison’s hard work and dedication that our HR operations run so smoothly.
November 2015 Team Member of the Month
Josh comes to work and works hard every single day. His consistency in performance and attitude, as well as his willingness to always get involved in something new and different is exactly what you want out of an employee. Josh has an amazing ability to stay organized and complete the myriad tasks assigned to him, which, as an evening logistics coordinator, can run that gamut from carrier sales to tracking and back around to operations work. Whether it is helping out with tracking a load or going off-site to visit a client, Josh is a professional, and we couldn’t be happier to have such a solid player on our after-hours logistics coordinator team.
Business Development Executive
October 2015 Team Member of the Month
Vince’s desire to learn sets him apart from the rest. He has focused not just on numbers and growth, but on differentiating himself in a qualitative way from those around him. He demonstrates his ability to find the right clients and applies the right expertise to every situation. His desire to constantly improve embodies the values of AFN.
August 2015 Team Member of the Month
Lyn started July out like she was in a sprint and never let up. She built 1369 loads, nearly double the next person on our team. Lyn has consistently gone above and beyond in her work in Operations. With an actively growing and demanding account, she has taken the challenge head-on and always provides world-class customer service, both to the customer and internally. All the while, she is energetic, positive, and eager to help in any way possible. She is a perfect example of the type of hardworking talent we need to continue bringing up in all departments.
National Carrier Sales Representative
July 2015 Team Member of the Month
Zack pointed out a substantial error, in his favor, on his commission check, which also made us aware of a significant billing issue that impacted two key customers. His selflessness and character are remarkable and build a level of trust that reinforces that he truly plays the game by the rules and has AFN’s best interest in mind.
Carrier Sales Representative
June 2015 Team Member of the Month
Alan has been a solid producer since he began here at AFN. His enthusiasm is top-notch, and his understanding of the business has continued to mature every day. Specifically, Alan has also been active in finding lane solutions for a large client and has added new capacity daily. His dedication to building his business along with supporting a potentially game-changing account is exactly what we need to have every rep doing. Great work Alan “The Answer” Israel.
Sr. Operations Specialist
May 2015 Team Member of the Month
Jennifer has performed at such an incredibly high level over the past few months. Specifically, her attention to detail, flexibility, creativity, and collaboration on a large account has helped to position AFN as a valuable and growing resource for the client. Her dedication after hours and supporting the logistics coordinators shows that Jen is one of the hardest workers in this building and completely dedicated to AFN and the customers she manages. Her work ethic is incredible.
Assistant Carrier Sales Representative
April 2015 Team Member of the Month
Pat is one of the most positive, reliable, and hardworking assistants in Carrier Sales. He is always happy to help with updates, POD requests, and securing coverage, and he still finds time to strip out lanes and bring Greenlock options to the table. Pat is a guy with infectious energy that you can always count on to give you his best every day. He is easy to work with and always provides the best service to our customers.
March 2015 Team Member of the Month
On one of the largest projects we’ve completed with a client, Matt invested hours working with the customer, shippers, and receivers to make each shipment flawless. The results have been on-time delivery at over 99%, a very happy client, and the option for future opportunities with them. Matt has a deep, intrinsic motivation, is fiercely devoted to providing top-notch customer service, stepping in on other accounts when needed, and receives accolades for his work regularly.
Sr. Operations Specialist
January 2015 Team Member of the Month
Alex has played an integral role on the rollout of a new, large account. She developed best practices for the account as well as the entire operational process. She has taken personal initiative to develop a relationship with the customer and has gone above and beyond to meet their service needs and requirements. Even with all of her success in onboarding a new client, none of her other customers’ service levels faltered, and she always manages to find time to ask if other team members need help. Alex has been a great mentor to new team members, as well. She is a true team player and asset to our team. She has a great attitude and lives the AFN values.